Returns & Exchanges
At Matcha.com, we strive for the highest quality in every tin; if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened products. Due to the perishable nature of ceremonial grade matcha, we cannot accept returns on opened food items but are happy to assist with any quality concerns.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Ensure the matcha tin or accessory is in its original, unopened packaging and securely place it in a shipping box to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing